Brian

CCC ONE Touch really engages my customers. It has definitely increased our capture ratio.

Brian Huntley Jack Maxton Chevrolet Columbus, OH

CCC ONE Testimonials

  • “The Touch app brings us as shops into the 21st century and gives us a mobile tool that we can use to interact with the customer.”

    Brian Huntley Sandoval Buick GMC / Columbus, OH

  • “Using the Touch app allows us to give the customer a more personal experience, keep the customer engaged in the estimating process, and increases our capture ratio.”

    Brian Huntley Sandoval Buick GMC / Columbus, OH

  • “CCC ONE Mobile allows us to work wherever we are. It’s awesome.”

    Luis Rebelo Check Collision / Mattapoisett, MA

  • “We’ve really ‘wowed’ a lot of customers using the tablet and iPhone app.”

    Shane Funk Xtreme Collision / Addison, TX

  • “When we repair a car, we need to tell a story. My technicians and painters use the iPhone app to take photos of the car throughout the repair process and place them right in the file.”

    John Bock Arizona Collision Specialists / Scottsdale, AZ

  • “When you start a job using the tablet application, it prompts you with a sequence of pictures to add. It’s like CCC ONE has a standard operating procedure for photos. Now, we’re always doing it the same for every car.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

  • “I am a fan of the cloud-based program and mobile version of CCC ONE – no matter where I go, I can see what’s going on in the shop.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

  • “Our customers are kind of blown away by the CCC ONE solutions we’re using. It makes a great impression.”

    Luis Rebelo Check Collision / Mattapoisett, MA

  • “It’s amazing to me the amount of information CCC has built into their program and the way they continually update it. It’s an all-encompassing product. It’s got everything I want.”

    John Bock Arizona Collision Specialists / Scottsdale, AZ

  • “CCC ONE made everything a lot easier. We love having it all on one platform.”

    Kevin Marvin Criswell Collision Center / Annapolis, MD

  • “The clerical end of what we do can be so cumbersome, time-consuming and costly for me as a business owner, but CCC ONE streamlines all of our processes and keeps everything in one place.”

    Shane Funk Xtreme Collision / Addison, TX

  • “CCC ONE’s solution is integrated and seamless, and the CCC tech support and follow up from the staff has been phenomenal.”

    Shane Funk Xtreme Collision / Addison, TX

  • “Before, we had to set up profiles for each insurance company and watch carefully for process changes. Now, CCC updates those profiles for us, saving us time and money.”

    Shane Funk Xtreme Collision / Addison, TX

  • “CCC ONE has helped us increased overall repair orders, improving our bottom line.”

    Shane Funk Xtreme Collision / Addison, TX

  • “We have a very young staff here, averaging 28-29 years old, so we pride ourselves on being forward-thinking and technically savvy. We’re always looking to use the latest equipment, systems and products and CCC ONE is a big part of that approach.”

    Tom Gillespie Coleman Autobody / Lawrenceville, NJ

  • “CCC ONE is automatically pushing updated pricing, estimating information and upgrades to us. We know we have the most current data, and we don’t have to do updates.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

  • “The integrated platform is what drew us to CCC ONE. I wanted as much as possible in one system to eliminate waste within our processes. CCC ONE has allowed us to do that.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

  • “I’m a paint and body man - I don’t like working on computers. But CCC ONE is a necessity. It helps me manage the shop, so that I can focus on the work I love to do.”

    Malcolm Pritchett West Kentucky Collision / Hopskinsville, KY / Oak Grove, KY

  • “When I first opened my shop in 2001, I knew I wanted CCC. It’s the best in the industry.”

    Malcolm Pritchett West Kentucky Collision / Hopskinsville, KY / Oak Grove, KY

  • “I don’t think I could have had the success I’ve had if it wasn’t for CCC’s estimating and management system.”

    Malcolm Pritchett West Kentucky Collision / Hopskinsville, KY / Oak Grove, KY

  • “I would not have been able to grow from a one-man shop to a multi-shop operation without CCC ONE.”

    Malcolm Pritchett West Kentucky Collision / Hopskinsville, KY / Oak Grove, KY

  • “It’s one of the top estimating systems out there, and certainly one of the most user-friendly.”

    Darrin Bernatowicz Hansen Collision Center / Grand Rapids, MI

  • “We use CCC ONE as our one and only estimating system, that’s it. CCC has really come a long way in the last 15 years and that’s why they’re the number one estimating system out there.”

    Tom Gillespie Coleman Autobody / Lawrenceville, NJ

  • “Before CCC ONE, we were spending hours making sure everything balanced. Now everything automatically syncs. It’s so easy.”

    Luis Rebelo Check Collision / Mattapoisett, MA

  • “The production schedule is one of the most useful features of the program – the information that it provides is phenomenal.”

    Kevin Marvin Criswell Collision Center / Annapolis, MD

  • “Average repair costs are very important to insurers. CCC ONE has reports that let me see where I’m at currently with all my carriers and average repair costs, plus a breakdown on parts and labor. If I identify that my average repair costs are too high, it allows me to focus on areas to improve in real time.”

    John Bock Arizona Collision Specialists / Scottsdale, AZ

  • “Prior to the new CCC ONE, payroll took me 4-5 hours to complete. Once I switched to CCC ONE payroll, it’s a 20-30 minute process, all-in.”

    John Bock Arizona Collision Specialists / Scottsdale, AZ

  • “The customization options in CCC ONE are invaluable. We can set up our repair plan and manage our shop as we see fit.”

    John Bock Arizona Collision Specialists / Scottsdale, AZ

  • “We can look at profit margins, analyze losses, and watch our cycle time. Day in and day out, it shows us everything we need to manage the business.”

    Shane Funk Xtreme Collision / Addison, TX

  • “We love the visual reports – it’s so helpful to have an at-a-glance view of our production schedule, finances, and more.”

    Shane Funk Xtreme Collision / Addison, TX

  • “The production schedule helps us manage all aspects of the repair… you can customize the entire process to know exactly how long tasks take. It allows us be more accurate with what we are telling our customers.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

  • “One of the best functions about CCC ONE parts management is imaging invoices within the system and not having to have a paper file.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

  • “Prior to the new CCC ONE, payroll took me 4-5 hours to complete. Once I switched to CCC ONE payroll, it’s a 20-30 minute process, all-in.”

    John Bock Arizona Collision Specialists / Scottsdale, AZ

  • “My parts professional utilizes CCC ONE every moment of the day. He can see when a vehicle has been assigned to a technician so he knows who is getting the parts. He can see when a vehicle is scheduled in for repairs to know his deadline for having the original parts order on-site. He can also see the estimated completion date to know the severity of getting any supplemental parts in hand.”

    Tom Gillespie Coleman Autobody / Lawrenceville, NJ

  • “Switching to CCC ONE Repair Workflow was a no-brainer. It’s been invaluable to us.”

    Ron and Dan Nagy Nagy's Collision Specialists / Daylestown, OH

  • “CCC ONE has eliminated the redundancy of having two systems. I make a change in estimating and it automatically makes the change in workflow.”

    Vern David Central Body Work / Bakersfield, CA

  • “CCC ONE has helped make Coast Collision one of the nation’s most efficient repair organizations.”

    Richard Fish Coast Collision Centers / Oceanside, CA

  • “I really advocate Update Plus, because it’s so simple and such a timesaver. Every time we move a vehicle from one department to another it updates the customer with either a text message or an email message, depending on which method they prefer. As a result, we’ve cut down our phone traffic about 70%, which represents a huge savings in time and money, of course, and it definitely helps our cycle times as well.”

    Tom Gillespie Coleman Autobody / Lawrenceville, NJ

  • “UpdatePlus has helped us to tackle our on-time delivery and communication and has helped us improve our CSI scores.”

    Tim Doyle Lindsay Collision Center / Springfield, VA

  • “Having an open line of communication with our customers is so valuable to our business. We get instant feedback and can respond quickly to any issues.”

    Tim Doyle Lindsay Collision Center / Springfield, VA

  • “UpdatePlus has helped us fine-tune our process and enables us to provide better customer service.”

    Tim Doyle Lindsay Collision Center / Springfield, VA

  • “It’s great getting positive responses. I am able to share post-delivery feedback with the owner to keep him informed of the work we’re doing.”

    Tim Doyle Lindsay Collision Center / Springfield, VA

  • “People get inundated with emails. The customer prefers a text—they are much more likely to read and reply to a text than an email. Communication between my service advisor and the customer has improved tenfold because of UpdatePlus.”

    Tim Doyle Lindsay Collision Center / Springfield, VA

  • “I have a pulse on the business and about what’s happening in the shop now. I see the good and the bad instantly. UpdatePlus allows me to track, follow up, and ensure that any issues are corrected.”

    Tim Doyle Lindsay Collision Center / Springfield, VA

  • “Repair Methods is a great tool for accessing repair procedures. The graphics are great, and all of the step-by-step procedural information is there. It really flows nicely.”

    Darrin Bernatowicz Hansen Collision Center / Grand Rapids, MI

  • “We are a proponent of Repair Methods. Vehicles are getting so complex – it’s very difficult to know if you’re repairing a car properly without that data.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

  • “Using CCC ONE Repair Methods is so easy. Everything you need is just a click away.”

    Bill Paulmenn Dennis & Don's Collision Center / North Brunswick, NJ

  • “Having CCC ONE Repair Methods data at our fingertips helps streamline our 12 Stage Lean Process.”

    Dominic DelGiorno Keenan Autobody

  • “CCC ONE Repair Methods let’s you point, click and go. It’s a lot better than all the extra steps and searching we had before.”

    Darrin Bernatowicz Hansen Collision Center / Grand Rapids, MI

  • “CCC ONE helps us manage our DRP better. We receive notifications through the system and can quickly follow up with both the customer and the insurance company to begin the production process.”

    Shane Funk Xtreme Collision / Addison, TX

  • “Here on the East Coast, most of the insurance companies are writing on CCC ONE and we want to make our DRPs happy, so that’s another reason to use the system, especially for our estimating.”

    Tom Gillespie Coleman Autobody / Lawrenceville, NJ

  • “CCC ONE gives me a whole new view of my organization and allows me to wrap an additional layer of quality around each repair.”

    Tim O'Day Gerber Collision and Glass

  • “With some of our DRP’s, our cycle time is down to around 2.5 days. CCC ONE has a lot to do with that.”

    Ben Tavakoli All Foreign & Domestic Body Shop

  • “CCC ONE has helped make Coast Collision one of the nation’s most efficient repair organizations.”

    Richard Fish Coast Collision Centers / Oceanside, CA

  • “The transition to CCC ONE was much easier than I expected. The trainers installed the system, got everything up and running, and showed us how to use it. Before I knew it, we were running smoothly.”

    Kevin Marvin Criswell Collision Center / Annapolis, MD

  • “We hardly ever have to call tech support.”

    Darrin Bernatowicz Hansen Collision Center / Grand Rapids, MI

  • “The available web training is excellent – it really makes a difference.”

    Darrin Bernatowicz Hansen Collision Center / Grand Rapids, MI

  • “Brian Dougherty was our original CCC rep and he was exceptional with a wealth of knowledge and a great attitude. He was promoted and so now we work with Jason Wagner. He responds quickly every time we call him, but to be honest, we don’t have to call him that often. If we’re going to be training a new employee on the system or have any questions, he’s right there without hesitation.”

    Tom Gillespie Coleman Autobody / Lawrenceville, NJ

  • “Switching management systems isn’t easy for a shop. With all of the training and support we received from CCC, we were all comfortable with the program by the time we went live. You made it easy.”

    Dan Stander Fix Auto Highlands Ranch / Littleton, CO

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