CCC Active Schedule™ Solution
CCC Active Schedule™ Solution is an intelligent dispatch system that manages the scheduling of staff appraisers and drive-in facilities from first notice of loss through appraisal.
Features:
- Integrated base solution—CCC Active Schedule™ Solution leverages existing interface integration of CCC Pathways® estimating and CCC Autoverse® Claim Management.
- Active Analytics™ add-on feature supplies productivity and performance measures via schedule-centric reports.*
- Active Mobility™ add-on feature provides real-time status updates to dispatcher for both auto and property.*
- Active Planner™ add-on allows dispatchers to dynamically manage appraisers’ territories.*
*These options are available for an additional fee.
Benefits:
Help increase productivity:
- Increase the number of appointments with less manual operations and efficient scheduling.
- Dynamically manage territories and gain real-time visibility into status and location.
Help decrease cycle time:
- Set appraisal appointment as early as first notice of loss.
- Navigate easily from one appointment to the next with turn-by-turn directions.
- Identify areas for improvement with the help of measured results.
Increase customer satisfaction and retention:
- Reduce the need for policyholders to call for appointment status.
- Allow dispatchers more time to focus on exceptions, such as no shows or traffic delays and unique customer care.
