Features
CCC Releases 2011 Autumn Update to Crash Course
The consumer has moved into the drivers’ seat steering much of the discussion around the products and services they would like to see developed and introduced to the marketplace. The 2011 Autumn Update of CCC’s Crash Course explores the connection between technology advancements, the changing role of the consumer and the need for product innovation within the auto claims and collision repair industries.
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Official news and announcements from CCC
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Changing Change
Mark Fincher

Our Automotive Services V.P., Mark Fincher, shares his thoughts on the way technology is changing the way we look at - well - change.
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Outside perspectives and information
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MSO Symposium To Become Annual Event
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Insurers Becoming Less Paper-Laden
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CCC ONE Mobile offers VIN scanning
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Case studies, research, thought leadership and more

The following research, compiled and written by CCC Lead Analyst Susanna Gotsch and was excerpted from her Autumn Update to 2011 Crash Course.
The following research investigates the short and long term impact of the country's changing demographics.
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