“CCC Insight” Thought Leadership Publication Assesses Influence of Major Demographic Changes
“A Changing Horizon” reveals impact of age, ethnicity on industry

Chicago – July 16, 2009 – An aging population and an increase in the percentage of immigrants driving recent U.S. population growth stands to impact the automotive claims and collision repair industries. These factors receive close examination in “A Changing Horizon: The Impact of Age and Ethnicity on the Auto-Physical Damage Industry,” written by CCC Information Services Inc. Lead Analyst Susanna Gotsch.

“In the next ten years, our country could experience a historical first of having four distinct generations working side-by-side: Generations’ X and Y, the Baby Boomers and the parents of Baby Boomers,” said Gotsch. “This is coupled with estimates that 40 percent of the new growth in U.S. population is from new immigrants. It is interesting to look at what kind of impact these factors will have on things like claim frequency and severity patterns.”   

Some of the areas Gotsch examines include:

  • Shifts in the location of high growth regions
  • A change in marketing to a changing demographic
  • An aging workforce
  • The potential shift in vehicle mix


To access the free document, click here to fill out a simple registration form. Upon completion of the form, a link will be sent to your e-mail address directing you to the document.  

About CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and 20,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at www.cccis.com.


Media Contacts:
CCC Information Services Inc.
John Harris, External Communications
312-229-2693