National Independent Appraisal Firm Deepens Relationship with CCC
ClaimSolution cites efficiency through improved process alignment
Chicago - July 9, 2009 - Independent appraisal firm ClaimSolution Inc. today announced that it has selected CCC Information Services Inc. to provide the Kansas City-based company with its estimating software. Improved process alignment was one of the key reasons ClaimSolution CEO Mark Snow made the decision to turn to CCC.
“Roughly half of the claims we are handling today come through the CCC Autoverse® Service Network, so it made sense to align our estimating solution with what we see as the leading communication solution. This integration will be a competitive advantage for ClaimSolution as it helps create a more efficient process, allowing us to turn claims around faster. It is something that I am looking forward to, as well as our 50+ staff adjustors working across the country.”
Another benefit Snow cites is CCC’s willingness to come and work with ClaimSolution’s Information Technology Department to help configure the new process to ensure its successful launch. CCC worked in close consultation with ClaimSolution to develop a new workflow that took full advantage of its internal functionality. “We were very pleased to have CCC take the initiative and make the effort to come out and work with our IT team,” added Snow. “When we make a change as substantive as this one, it’s important that we are aligning our strengths to create a more seamless workflow.”
Senior Vice President of CCC’s Marketing and Product Management division, Debbie Day, agreed that the ability to combine solutions is a powerful resource for its clients. “Given today’s economic challenges, utilizing solutions that speak the same language and work together throughout the claims process is essential. We listened to our customers, who told us how important it is to improve the industry connectivity with independent appraisers. ClaimSolution first connected to the open CCC Autoverse Service Network to do just that. Now we are working together to take the next step -- with CCC Pathways estimating integration. We look forward to working with ClaimSolution today and into the future,” added Day.
About ClaimSolution
ClaimSolution Inc. is a division of Lonegan Snow LLC, and is a leading multi-line adjusting and appraisal service for the insurance, fleet, self-insured and the legal community. The company maintains it headquarters in Kansas City and operates over 40 resident offices serving territories nationwide. The company was formed by several companies founded by Bob Tapscott, R. C. Devermann, and Pete Mattea in the 1950’s. These pioneers understood the need of good quality independent adjusters for the insurance industry and helped start the IADA organization which assisted in the regulation of the industry. Mark and Christine Snow acquired these companies starting in 1995 until 2002 to increase their territory and services. ClaimSolution separates themselves from their competitors by using employee staff adjusters in most cases and only using ClaimSolution trained contractors in areas of low volume. We pride ourselves on our training programs and continuing education and licensing.
About CCC Information Services Inc.
CCC brings together what matters most – insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and 20,000 repair facilities. CCC also delivers the most comprehensive, best in class industry insight by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at www.cccis.com.
Media Contacts:
CCC Information Services Inc.
John Harris, External Communications
312-229-2693